POWER Engineers, Inc. (POWER) a global consulting engineering firm specializing in integrated GIS and asset management enterprise solutions has implemented the cloud-based Cityworks for Opelika Utilities in Alabama. Cityworks Server AMS is being implemented at the utility in an effort to move staff from a paper-based system to a digital system for enhanced service request tracking and improved work order management. POWER provided the following services for the Cityworks solution:
• Managed the implementation effort
• Gathered requirements for implementation of Cityworks Server AMS
• Configured Cityworks to use the industry standard Local Government Information Model (LGIM) for water utilities
• System training, deployment, and support for staff in iPad and Desktop environments
• Crystal Reports for tracking Storeroom Inventory
This cloud server migration focuses on providing Opelika Utilities with a more sustainable, more update-to-date method of tracking and managing work related events. The new technology and data-entry procedures have been successfully adopted by the users in the first round of the deployment. Dan Hilyer, General Manager of Opelika Utilities, stated, “We look forward to an improved collaboration between the staff, field crews and management with the cloud-based solution due to transparency in receipt, acknowledgement and completion of work events in a digital format – a drastic improvement to the paper-based system being used prior to the migration.”
POWER assisted Opelika in the configuration of and training on this cloud based iPad deployment of Cityworks AMS 2013 Field Mode. The migration from paper based operations to digital field mode on the iPad will be performed in a controlled phased approach over the next few months.
About Opelika Utilities
Opelika Utilities located in Opelika, Alabama currently provides service to approximately 14,000 customers. Opelika is the rising star of Water Utilities, which became increasingly evident when they moved to their new LEED certified facility in May 2013. Located next to the Saugahatchee Lake, W. Warner Williams Water Resource Park consists of ‘a state-of-the-art water treatment plant, distribution and maintenance facilities’ along with an administration building complete with staff offices and customer service center. Between the new facility, which provides up to 8 million gallons of water per day, and the Robert A Betts Water Treatment Plant, which provides 16 million gallons per day, Opelika’s total potential output is 24 million gallons per day.