At the City of Coon Rapids, Cityworks was initially implemented in the Sanitary Sewer Department and then in Water, Streets, Stormwater, and Forestry. The City experienced substantial results entering historical information and tracking customer service requests, work orders, resource scheduling, and rotation plans. In the spring of 2008, the City expanded the use of Cityworks to include the Code Enforcement Division and are now able to easily share information regarding water shutoffs to vacant homes in the community. Code Enforcement is able to more easily identify properties where excessive use charges apply by using Cityworks instead of looking at a paper file, making it easier for the City to follow up with these properties and collect fees where needed. Coon Rapids reports on the cost-effective nature of Cityworks and how it can be uniquely tailored to fit the needs of an organization.
“Adapting Cityworks to fill the City’s unique needs is proving to be a cost-effective, innovative solution for Coon Rapids,” comments Cindy Hintze, GIS Specialist at the City of Coon Rapids. “Creative work order templates, tasks, custom fields, and custom inspections in Cityworks provide the City the information we need in a format that can be easily retrieved, viewed, and shared.”