I want to take a moment to thank all of the people and organizations who are working hard to keep their employees, families, and customers safe while continuing to provide critical community services. This is...

When we launched Cityworks as a fledgling startup 24 years ago, we set out to change how local governments and utilities leverage their investment in Esri’s GIS platform to improve public asset management. Although we...

At the 2019 Esri® Partner Conference in Palm Springs, Calif., Esri president and CEO Jack Dangermond presented Cityworks® with two awards: Partnering for Success and Going Global by Staying Local. “I’m honored to have the...

Cityworks–Azteca Systems, LLC, the leader in GIS-centric public asset management solutions for local governments and utilities, announced the opening of a regional office in Carmel, Indiana. “Carmel is thrilled to have another national high-tech company...

Today, it seems everyone is talking about “location intelligence”—almost at the risk of it becoming a buzzword. We all experience the uniqueness of location intelligence daily with the explosion of mobile devices and location services,...

In the last InPrint, I discussed some of the efforts made by businesses that are known for quality customer service.  One of those we have adopted is to hire courteous, conscientious, and hard-working individuals who...

I routinely read articles on customer support methods to identify ways to improve our technical support. I recently read one reporting on the top 10 companies known for customer service. Most of these are familiar...

A few weeks ago, we received an email from one of our clients expressing their satisfaction with the support they had received.  They compared their experience with their Cityworks Customer Support representative to other companies...