Water and wastewater utilities are responsible for the care of both horizontal and vertical assets. Many organizations find themselves using one type of computerized maintenance management system (CMMS) to manage their mains, valves, hydrants, and...

It seems there is never a lack of challenges for municipalities. From increased regulations to tightening budgets, the pressure to do more with less is ever-present. This is especially true for departments that manage the...

There’s no question that building integrations to automatically connect Cityworks with other enterprise systems can provide a huge return on investment. However, ensuring the success of those integrations requires considering their wide range in complexity,...

Local government, public works, and utility organizations rely on many critical business systems to support their operations. From work management and customer service to finance and human resources, municipal staff are often required to access...

“Closed means closed.” It was a phrase frequently heard within the City of Baltimore’s two largest agencies, the Department of Public Works (DPW) and Department of Transportation (DOT). The phrase was typically used by managers...

There may be no city in America that loves trees more than Philadelphia. More than 10 percent of Philadelphia’s land area—16 square miles—is home to the largest managed urban park system in the world. With...

The City of South Bend, Indiana, manages 700 miles of sanitary and storm sewers and 10,000 catch basins, inlets, and drains through its Department of Public Works Office of Sewers. For years, the department relied...

Making long-term plans while also managing day-to-day operations is hard. There’s always something competing for your time. By collecting relevant data along the way, you can help make strategic planning easier. The City of Topeka...

It has been 31 years since I attended my first Esri Partner Conference (EPC). The EPC has always been an important event on my calendar, and I have many fond memories of witnessing the transformation...

At the 2019 Esri® Partner Conference in Palm Springs, Calif., Esri president and CEO Jack Dangermond presented Cityworks® with two awards: Partnering for Success and Going Global by Staying Local. “I’m honored to have the...