Training at Innovate

Course schedules

We’re offering NEW and never before offered Cityworks training courses! Most of these sessions are not currently available online. Learn the latest and greatest in the Cityworks platform, and develop new strategies to elevate your team’s success.

Monday, December 5, 2022

2 pm - 6 pm mt

$600

Introduction to Crystal Reports with
Cityworks AMS & PLL

Trainer: Ashley Guthrie

A great course for Crystal reporting beginners. This training course covers Crystal Reports basics, which include becoming familiar with the toolbars and basic functionality. Learners will work hands-on to create basic Crystal reports, add multiple tables to a report, and use the Standard Report Wizard as it applies to Office for AMS and Office for PLL.

COURSE OBJECTIVES:

  • Identify Crystal Reports toolbars and basic functionality.
  • Create a new Crystal Report from scratch.
  • Build Crystal Reports using multiple tables.
  • Construct a report using the Standard Creation Wizard.

Cityworks Learning Lab:
Data-driven Workflows #2

Trainers: Giselle Scoville & Neil Armstrong

In this lab activity, learners will manage a collaborative workflow by integrating applications across Cityworks and setting up automations within the software to support a modular-based workflow. This integrated lab activity simulates how to perform various tasks as part of a diversified group that may operate in the office, in the field, or disconnected from the internet– and a Cityworks database. Learn how to optimize your response to work identification, prioritization, and how it gets completed with this data-focused Learning Lab that demonstrates the benefit of modular systems within Cityworks.

COURSE OBJECTIVES:

  • Utilize various Cityworks applications to accomplish a shared goal.
  • Identify high-priority assignments and assets based on your GIS information.
  • Explore Cityworks capability in the field and work ‘disconnected’ from the database.

Tuesday, December 6, 2022

8 am - 4 pm mt

$1,120

Cityworks Learning Lab:
Data-driven Workflows #2

Trainers: Giselle Scoville, Kyle Boyd
& TJ Hyland

This lab is the second part of the Cityworks Data-driven Workflows. Learners will operate within their previously configured Cityworks environment and complete a modular-based workflow. This lab activity will simulate how to perform various tasks as part of a diversified group. By integrating multiple Cityworks applications into one workflow, learners will see how to take control of a workflow that inhabits space in the office and in the field.

COURSE OBJECTIVES:

  • Manage an entire workflow across different Cityworks applications in the office and in the field.
  • Apply mobile abilities to office-based workflows.
  • Discover the advantages of capturing data as part of a team.
  • Collaborate with different Cityworks applications and users.

Introduction to Admin 1.1

Trainer: Neil Armstrong

Admin is a Cityworks application used by administrators to configure and customize Cityworks for your organization. Learners will focus on domain-centric basics of configuration, work activity template creation, and giving users the proper permissions to enable them to complete their assigned work.

COURSE OBJECTIVES:

  • Discover the tools within the Admin app that can make the Cityworks applications unique to your own organizations.
  • Develop customized work activity templates that fit real-world workflows.
  • Identify tasks that help complete work orders.
  • Classify employees’ permissions throughout the Cityworks applications.

Intermediate/Advanced Crystal Reports with
Cityworks AMS & PLL

Trainer: Ashley Guthrie

Learners will be introduced to advanced concepts of Cityworks reporting within the Crystal software. Learners will become familiar with: the Cityworks table structure, table relationships, conditional messages in form letters, connecting your report to a Geodatabase, creating subreports for tasks and comments and linking them to the main report, creating cascading parameters, adding pictures and maps to your report, etc., as it applies to Office for AMS and Office for PLL.

COURSE OBJECTIVES:

  • Introduce the Cityworks data models.
  • Construct and apply formulas to a report.
  • Build subreports and cascading parameters.
  • Organize Cityworks data into charts.

Cityworks SDKs: JavaScript & .NET

Trainer: Brandon Whitney

The purpose of this course is to introduce the learner to the use of Cityworks APIs through the Cityworks JavaScript and .NET SDKs. To accomplish this goal, basic SDK information and processes are presented before applying these concepts in language-specific projects.

COURSE OBJECTIVES:

  • Demonstrate the use of Cityworks APIs through the JavaScript and .NET SDKs.
  • Develop and install a Cityworks plugin application using the JavaScript SDK.
  • Program a Cityworks data management tool in C# using the .NET SDK.

Wednesday, December 7, 2022

1 pm - 4 pm mt

$320

Cityworks Office for
PLL End User

Trainers: TJ Hyland & Kyle Boyd

Attendees of this course will cover the process of creating a case in PLL as an end user. Users will learn the difference between creating a case using the Skip Intake option, or by using the Application Input page. Users will also explore the variety of places that data can be input to tailor their cases to their specific needs.

COURSE OBJECTIVES:

  • Identify and interpret the use case for adding each data set to the End User Case.
  • Build an End User Case from start to finish.

Administering Cityworks Applications

Trainer: Ashley Guthrie

Administering Cityworks Applications covers how to install and do basic configuration for the Cityworks Admin plugin, the Cityworks Respond plugin, Cityworks Operational Insights, Cityworks Storeroom, Cityworks OpX, etc. Learners will learn how to manage the apps, how to make them available to specific users, and set up their respective securities. This course is ideal for Cityworks Administrators.

COURSE OBJECTIVES:

  • Understand how to install Cityworks plugins.
  • Discover how to manage the applications.
  • Apply application securities to specific users.

Queries and Dashboards in Respond

Trainer: Giselle Scoville

This course covers how to perform queries and build dashboards in Respond. Dashboards are graphic displays of your Cityworks data configured as widgets. Come and learn how to visualize and evaluate your data as changes are made to your database in real-time.

COURSE OBJECTIVES:

  • Observe Cityworks data at-a-glance through a Respond dashboard.

  • Build queries that can be saved for use throughout your Cityworks site.

  • Configure a dashboard with widgets.

Cityworks Learning Lab: Storeroom

Trainers: Brandon Whitney
& Neil Armstrong

In this Cityworks learning lab, learners will collaboratively take on administrative and day-to-day tasks by creating, managing, and tracking materials in Cityworks Storeroom.

COURSE OBJECTIVES:

  • Manage materials, suppliers, and storerooms using Storeroom’s Configure page.
  • Complete various Storeroom transactions, which may include requisitions, issues, receives, transfers, and audits.

thursday, December 8, 2022

1 pm - 4 pm mt

$320

Cityworks Office for
PLL Public Access

Trainers: TJ Hyland & Kyle Boyd

PLL Public Access takes the learner through the process of creating a client-facing portal that will allow their clients to access PLL via Office. Trainees will learn how to properly configure and test the portal for the unique needs of their clients.

COURSE OBJECTIVES:

  • Identify the use case for Public Access.
  • Create and configure a Public Access portal for client consumption.
  • Utilize the Public Access portal to create a case.

From Designer to End User: Service Requests

Trainer: Ashley Guthrie

Welcome to our course covering Service Requests. This course covers setting up the basic Designer components of Service Request Templates. Learners will also gain a firm understanding of the reactive workflow that relates to service requests and creating a service request on the end user side in Cityworks Office for AMS.

COURSE OBJECTIVES:

  • Design service request templates from the admin side.
  • Explore service requests from an end user perspective.
  • Test the different ways to create, edit, and update service requests.
  • Demonstrate the workflow of a service request from start to finish.

Introduction to Cityworks Style

Trainer: Giselle Scoville

Join this course that guides you through how to customize the user interface of a Cityworks application using Style. Style, a Cityworks app, was designed to give users the ability to customize and make layout modifications. Here, you will navigate to a few different pages within our Cityworks apps, then access Style to make preferential interface customizations.

COURSE OBJECTIVES:

  • Experience a customized interface in a Cityworks app.
  • Discover how to stylize a Cityworks application.
  • Build profiles within Style that correspond with users and what they should view.

Cityworks Learning Lab:
OpX Projects

Trainers: Brandon Whitney
& Neil Armstrong

In the OpX Projects lab, learners will work collaboratively in groups to create projects in OpX and utilize them in Respond. Learners will then return to OpX to view how the projects being used in Respond can be tracked for budget allocation, work activities summary, and as an event layer on the map.

COURSE OBJECTIVES:

  • Create projects that help inform data-driven decisions  about budget allocations.
  • Demonstrate how projects can be used in Respond and OpX.
  • Use projects created in OpX in Respond for work activities and queries.
  • Examine work activities that have been grouped by projects.

friday, December 9, 2022

8 am - 12 pm mt

$600

Cityworks Office for PLL Administration: Fees

Trainers: TJ Hyland & Kyle Boyd

PLL Fees focuses on fee creation and case data setup. The learner will be taken through the process of setting up case data to accurately calculate the type of fee that needs to be collected for a specific case. Learners will also be introduced to all fee types available within PLL, and how they are calculated.

COURSE OBJECTIVES:

  • Identify and interpret the use cases for different fee types.
  • Demonstrate proficiency in using fee formulas.
  • Build a case using Case Data Setup and Fee Codes.

Cityworks Learning Lab: Emergency Management

Trainer: Neil Armstrong & Giselle Scoville

When an emergency strikes, is your organization ready to respond? Join us for this hands-on emergency management lab where learners will work in groups to practice configuring the Cityworks applications to respond to real-world emergencies. Learners will then test those same configurations in an emergency management scenario.

COURSE OBJECTIVES:

  • Identify different types of emergencies that may be addressed through Cityworks applications.
  • Simulate an emergency management scenario.
  • Configure Cityworks applications to prepare for an emergency.
  • Visualize the progress of emergency management through dashboards.

From Designer to End User: Work Orders

Trainer: Ashley Guthrie

Welcome to our course covering Work Orders. This training course covers setting up the basic Designer components of Work Order Templates. Learners will also gain a firm understanding of when a work order should be generated; workflow related to work orders; creating a basic work order (adding labor, material, and equipment); and setting up cyclical work orders on the end user side in Cityworks Office for AMS.

COURSE OBJECTIVES:

  • Design work order templates from the admin side.
  • Explore work orders from an end user perspective.
  • Test the different ways to create, edit, and update work orders.
  • Demonstrate the workflow of a work order from start to finish.

Cityworks SDKs: Python

Trainers: Brandon Whitney
& Neil Armstrong

The purpose of this course is to introduce learners to the use of Cityworks APIs through the Cityworks Python SDK (CwPy). To accomplish this goal, basic API and SDK information and processes are presented before applying these concepts in a project that mimics a real-world workflow used by many organizations.

COURSE OBJECTIVES:

  • Demonstrate the application of Cityworks APIs through CwPy.
  • Configure a script for use with CwPy.
  • Program a functional Python script with real-world applications.