Don’t let social distancing stop you from learning! Whether you are new to Cityworks or need to brush up on your skills, there is a course that’s right for you. Here are just some of the upcoming offerings. Log into mycityworks.force.com and click on the Training tab for the complete schedule. Cityworks Public Access In …

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The weather is hot, but the learning opportunities are even hotter! Check out this list of three free webinars or virtual events happening in July. July 13–16 Esri User Conference Have you registered for the Esri User Conference next week? It’s the world’s largest virtual GIS event, and it’s free! You’ll find Cityworks in the …

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The ability to leverage technology, regardless of the challenge, is critical to creating a resilient community—one that can withstand or recover quickly from difficult circumstances. The COVID-19 pandemic has changed the way we do business. And with it comes tremendous opportunity—and responsibility—to modernize and implement solutions that support a safer, more resilient community. ► You’ll …

Continue reading “Keeping Government Services Going During Emergencies”

How is your community handling reopening and return to work? Our COVID-19 solution can help your organization through the transition with templates to manage business applications, inspections, and health policy enforcement. With all 50 states in the U.S. reopened to some extent and some provinces in Canada easing certain lockdown restrictions, communities are entering the …

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As director of solutions at Esri, Damian Spangrud focuses on making the science of location intelligence understandable and actionable. We asked him to share his insights on geospatial infrastructure, artificial intelligence, COVID-19, and real-time data. Q. What role has ArcGIS and spatial awareness played during the COVID-19 pandemic? A. As the COVID-19 pandemic rattles our …

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For all of us, the past few months have been hard. It is a rarity when the word “all” includes the entire world. I am hopeful that, by the time you read this, the worst impacts of COVID-19 to you, your loved ones, your teams, and your community will have passed. In an incredibly short …

Continue reading “Facing Challenges Together: A Note from Brian Haslam”

It’s our collective responsibility to ensure worker safety and protect customer well-being while delivering essential services during and after the COVID-19 pandemic. Cityworks, with ArcGIS and partner tools and solutions, can help your organization reprioritize field work, manage emergency response, shift to remote work environments, and respond to customer requests. At Cityworks, we understand how …

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We reached out to customers to find out how they are leveraging Cityworks to keep their communities safe in the midst of the COVID-19 pandemic. From taking important city services online to transitioning staff to working from home, here are just a few of the ways they are striving to protect citizens during this crisis. …

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As natural disasters increase in quantity and severity, municipalities find themselves grappling with an increased need for FEMA reimbursements to support emergency response and recovery. If you have been through an emergency operations center (EOC) activation, then you understand that the quality of documentation during an event can make or break a community’s recovery phase. …

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This is an unprecedented time. And yet, communities and leaders are adapting to tackle the COVID-19 pandemic while still delivering services. How can your organization claim FEMA reimbursements for work done to mitigate this crisis? Here’s a quick overview of COVID-19 recovery opportunities and how Cityworks can support your response. Cityworks has provided 3 Tips …

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COVID-19 has changed the way we live and work. Social distancing policies and work-from-home strategies are uncharted territory for many municipal and utility organizations. How can you protect employees working on the front lines of community resilience while continuing to provide essential service and respond to customer needs?  We recently asked our customers how COVID-19 …

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Improving communication and customer engagement while also taking business processes online is more important than ever before. It’s clear that COVID-19 will have a lasting impact on communities around the globe and will fundamentally change how organizations interact with their customers. Front-end, public-facing permitting and licensing solutions help communities run more efficiently by eliminating paperwork …

Continue reading “4 Ways to Customize the Cityworks Public Access App”

These are challenging times for communities across the globe. As each of us grapples with the impact of COVID-19, local government and utility organizations face an especially difficult challenge. How do you maintain operations while also making sure staff and customers follow public health guidelines for social distancing?   Cityworks partners with a number of solutions …

Continue reading “3 Ways to Engage Your Citizens, Right Now”

I want to take a moment to thank all of the people and organizations who are working hard to keep their employees, families, and customers safe while continuing to provide critical community services. This is a challenging time for organizations across the globe. Please be assured that we remain committed to providing the support you …

Continue reading “A Note from Brian Haslam”

Most communities have critical infrastructure that requires constant maintenance and inspection. Consider bridges, for example. Stream gauge monitoring can be used to immediately evaluate whether water level flowing under a bridge could impact structural integrity. Stream gauge sensors can help an organization evaluate the information in real-time and immediately trigger service requests in Cityworks to …

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Originally published in Civil + Structural Engineer, February 2018 How municipalities prepare for natural disasters has become much more than distributing sandbags, providing emergency shelter, and assembling personnel and services to assist those in need. Although these remain vital to the response process, the coordination of preparation, assistance, and recovery has been made more efficient …

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It is often said that a smart community is a connected community. Increasingly, a smart community puts GIS at the heart of its technology—a GIS-centric connected community. In February, Esri published a white paper outlining ArcGIS Common Patterns of Use. These nine essential usage patterns appear across all GIS organizations regardless of industry or business …

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York County Government, South Carolina, has leveraged Cityworks in some unusual ways on top of the traditional work management usages. Using Cityworks to meet a variety of needs across multiple divisions, the County has experienced enhanced management of assets and use of GIS. This has resulted in more efficient business processes and better decision making. …

Continue reading “York County Moves Beyond”