As natural disasters increase in quantity and severity, municipalities find themselves grappling with an increased need for FEMA reimbursements to support emergency response and recovery. If you have been through an emergency operations center (EOC)...

This is an unprecedented time. And yet, communities and leaders are adapting to tackle the COVID-19 pandemic while still delivering services. How can your organization claim FEMA reimbursements for work done to mitigate this crisis?...

COVID-19 has changed the way we live and work. Social distancing policies and work-from-home strategies are uncharted territory for many municipal and utility organizations. How can you protect employees working on the front lines of...

What if? It’s a question that’s often posed but rarely answered. For Spotsylvania County Utilities Department, however, the answer to a Friday afternoon “what if” conversation resulted in an innovative process for handling the department's...

In communities across the U.S. and Canada, pet licenses provide a valuable system for keeping tabs on our four-legged friends. When pet licenses are managed effectively, they not only help reunite lost pets with their...

Located just west of Chicago, DuPage County is the second-largest county in Illinois and home to nearly one million residents. DuPage County has experienced extensive urban growth, with a 500 percent increase in population since...

While GIS has long been an important tool for municipal departments—water utilities and public works, for example—we’ve seen increased implementation across more unique aspects of municipal government. As GIS continues to become easier to use,...

How many times have you seen crews tear up a newly paved road for a water main replacement? This classic example of inefficient project planning is a common problem in communities across the globe. Employees...

July marked the 50th anniversary of the Apollo 11 moon landing. I was just 11 years old in 1969, and I remember sleeping out in the backyard one evening that summer and gazing at the...

From the management of underground assets—like pipes, valves, and meters—to automatic hydrant inspection to efficiencies in our billing system, GIS can help increase the quality of service your water utility provides every day. Central Arkansas...